Support
Frequently asked questions
Everything businesses usually ask before requesting a comparison — answered plainly.
Is the comparison really free?
Yes. The comparison is free and there is no obligation to change provider. If you proceed with a provider we introduce you to, we may receive a commission from that provider — it does not change the price you are quoted.
Are you myPOS?
No. Merchant Collective is an independent introducer of card payment services. We are not myPOS or any other provider, and we are not an official entity of any provider we compare.
What do you need from me?
Your business details and, ideally, a recent merchant statement. The statement lets us calculate your true effective cost rather than relying on a headline rate.
How long does it take?
Most comparisons are returned within one working day of receiving a statement.
Do you guarantee savings?
No, and we would be wary of anyone who does. Savings depend on your current agreement, card mix and volumes. If your existing setup is already competitive we will tell you.
How is my information handled?
We use your details only to prepare your comparison and contact you about it. We do not sell your data. Full detail is in our privacy policy.
Do I have to switch providers?
Never. You are free to keep your current setup, and plenty of businesses do after seeing the comparison.
Which types of business do you work with?
Mostly UK hospitality, retail and food-to-go businesses — restaurants, bars, bakeries, delis and independent shops — but we are happy to look at any UK business taking card payments.
Still unsure? Contact us and we will answer directly.