Referral scheme terms

1. Who can take part

The scheme is open to individuals aged 18 or over and to businesses, resident in the UK, who register a partner account. Merchant Collective employees and anyone referring their own business (self-referral) cannot earn a reward.

2. The reward

The reward is £50 per qualifying referral. The amount that applies is the amount shown when the referral was submitted; later changes to the reward do not reduce rewards on referrals already submitted.

3. What counts as a qualifying referral

A referral qualifies only when all of the following are true: it is a UK business that meets these terms; it is not a duplicate, an existing Merchant Collective customer or a prospect already in active discussion with us; the business becomes an active merchant with a provider through Merchant Collective; Merchant Collective receives the qualifying commission from the provider for that merchant; and the referral is approved by an authorised Merchant Collective administrator.

A referral does not qualify merely because an application was submitted or a terminal was delivered.

4. Existing customers, prospects and duplicates

Only the first valid referral of a business can earn a reward. We check each referral against our records. Possible duplicates are reviewed individually rather than rejected automatically, and the outcome is shown in your dashboard with a plain-English explanation.

5. When a reward becomes payable

A reward becomes payable once the referral has qualified (section 3) and Merchant Collective has received the qualifying commission. You must have valid payout details on your account; if they are missing, the reward stays outstanding until they are added.

6. How and when we pay

We pay by bank transfer to the UK bank account in your payout details within 24 hours of Merchant Collective receiving the qualifying commission, provided your payout details are complete and correct. Your dashboard shows the date a reward became payable and the date it was paid. Bank processing times may apply.

7. Declined applications, non-activation and cancellations

If the provider declines the application, the business never becomes active, or the business cancels before Merchant Collective receives the qualifying commission, the referral will not qualify.

8. Commission delays and clawbacks

Providers sometimes pay commission later than expected. Your reward stays pending until the commission is received, and your dashboard continues to show the last update. Once a reward has been paid, we will not ask for it back because of a later provider clawback, unless the referral involved fraud or a breach of these terms.

9. Fair use and fraud

You must have a legitimate basis and, where required, permission to share a business’s contact details with us. Purchased data, fabricated referrals, self-referrals and contact details obtained inappropriately are not allowed. We may refuse a reward, or suspend an account, where we reasonably believe these rules have been broken; we will tell you why.

10. Eligibility decisions and disputes

Every eligibility decision is recorded with a reason. If you disagree with a decision, email hello@merchantcollective.co.uk with your referral reference and we will review it and reply in writing.

11. Marketing and the referred business

Referring a business does not give Merchant Collective permission to send it marketing through every channel. We contact referred businesses only to discuss payment options and in line with applicable data protection and electronic marketing rules.

12. Changes to or ending the scheme

We may change or end the scheme with at least 30 days’ notice on this page and by email. Referrals submitted before a change or closure will be handled under the terms in force when they were submitted.

13. Tax

You are responsible for declaring any rewards you receive for tax purposes where required.

14. About us

The scheme is run by Merchant Collective Ltd (company number 17455050). See our privacy notice for how we handle your information.